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Shipping Policy

Cummins' six Parts Distribution Centers (PDCs) in Canada enable us to deliver products to you as quickly as possible. Your order will be processed by the nearest PDC. Below is a list of PDCs supporting all the Provinces and Territories across Canada.
 

Provinces / Territories

Supporting Parts Distribution Center

Parts Distribution Center Address (for Returns)

BC

Surrey, BC

18452 96 Ave
Surrey, BC V4N 3P8

AB, NT, NU, YT

Edmonton, AB

18529 105th Ave NW
Edmonton, AB T5S 2K1

SK, MB

Winnipeg, MB

489 Oak Point Hwy
Winnipeg, MB R2R 1V2

ON

Mississauga, ON

6950 Edwards Blvd.
Mississauga, ON L5T 2W2

QC

Pointe-Claire, QC

7200 rte
Pointe-Claire, QC H9R 1C2

NB, NS, PE, NL

Fredericton, NB

321 Doak Road
Fredericton, NB E3C 2E7

Shipping and order fulfillment guidelines:

Standard Shipping: Applicable to orders shipped to all Provinces /  Territories except Northwest Territories, Nunavut and Yukon. This is the default shipping method on all orders and products will be shipped using Purolator Ground service. Once the product is shipped it typically takes 1-5 business days for delivery, depending on the distance from your nearest PDC.

  • Free Shipping: We offer Free Shipping on orders of $200 or more
  • Flat Rate Shipping: On orders below $200 a flat shipping charge of $20 will be applied to the order

Order Maximum Weight: 150 lb (All Provinces/Territories except NT, NU and YT)

Weight Based Shipping: Applicable to orders shipped to Northwest Territories, Nunavut and Yukon. Orders will be shipped via. Purolator or Canada Post depending on type of product, shipping address and package type.

Weight and Flat Shipping Charge:

Weight 0-20 lb: $50 (YT & NT), $75 (NU)

Weight 20-40 lb: $100 (YT & NT), $150 (NU)

Weight 40-60 lb: $150 (YT & NT), $225 (NU)

Order Maximum Weight: 60 lb (NT, NU and YT)

Custom Shipping: If you would like to expedite the order or use a different carrier, call our Customer Assistance Center to determine the best shipping method to meet your needs. 

Customer Assistance Center Contact & Hours:

Provinces / Territories

Contact Number

Hours

AB, BC, MB, NT, NU, SK, YT

1-855-292-7278 (English)

07:00 am – 05:00 pm Pacific Standard Time

NB, NS, NL, ON, PE, QC

1-866-220-2716 (English & French)

07:00 am – 05:00 pm Eastern Standard Time

 

Email: shopcummins@cummins.com

Shipping Address: The shipping address can be a residential or commercial address in Canada. We do not ship to any international addresses, including addresses in the United States.

Order Fulfillment: Orders placed Monday through Friday before 02:00 pm local time for the supporting PDC will be fulfilled the same day and shipped using Standard Shipping.

e.g. Cut-off time for an order shipping from Winnipeg PDC to a Regina address will be 02:00 pm Central Time, whereas cut-off time for an order to be shipped from Pointe-Claire PDC to Quebec City address will be 02:00 pm Eastern Time.

If the nearest PDC cannot fulfill your order in 2 business days, we will fulfill the order from any of our other PDCs. If an order is placed after 02:00 pm, the order will be fulfilled the next business day. No orders will be fulfilled on Saturday or Sunday and will be fulfilled the next business day

Eligible Products: All products are eligible for Standard Shipping, with the exception of the product categories listed below:

Products not eligible for Standard Shipping (Eligible for Store Pick-Up Only or Shipping with additional charges):

  • Dangerous goods – e.g. Batteries
  • Products that require Special Handling – e.g. Pail of Oil or Coolant
  • Products exceeding weight limit specific to Provinces / Territories

If your order contains any of the items that are not eligible for Standard Shipping the entire order will be eligible for Store pick-up only. If shipping is required, please let us know and we can arrange for shipping with additional charges.

Store Pick-Up: Store Pick-Up is the default option on shopcummins.ca and you can choose to pick-up your order for free from any of our 27 locations in Canada. As soon as the order is ready for pick-up we will send you a notification email. Your order will be ready for pickup within 3 business days. In most major Canadian cities, you can pick-up your order the same day.