Shipping Policy
|
Provinces / Territories |
Supporting Parts Distribution Center |
Parts Distribution Center Address (for Returns) |
|
BC |
Surrey, BC |
18452 96 Ave |
|
AB, NT, NU, YT |
Edmonton, AB |
18529 105th Ave NW Edmonton, AB T5S 2K1 |
|
SK, MB |
Winnipeg, MB |
489 Oak Point Hwy |
|
ON |
Mississauga, ON |
6950 Edwards Blvd. Mississauga, ON L5T 2W2 |
|
QC |
Pointe-Claire, QC |
7200 rte |
|
NB, NS, PE, NL |
Dartmouth, NS |
50 Simmonds Drive |
Shipping and order fulfillment guidelines:
Standard Shipping: Applicable to orders shipped to all Provinces / Territories except Northwest Territories, Nunavut and Yukon. This is the default shipping method on all orders and products will be shipped using Purolator Ground service. Once the product is shipped it typically takes 1-5 business days for delivery, depending on the distance from your nearest PDC.
- Free Shipping: We offer Free Shipping on orders of $200 or more (order maximum weight: 150 lb)
- Flat Rate Shipping: On orders below $200 a flat shipping charge of $20 will be applied to the order
Order Maximum Weight: 150 lb (All Provinces/Territories except NT, NU and YT). A flat rate shipping charge of $20 will be applicable to all orders over 150lbs.
Weight Based Shipping: Applicable to orders shipped to Northwest Territories, Nunavut and Yukon. Orders will be shipped via. Purolator or Canada Post depending on type of product, shipping address and package type.
Weight and Flat Shipping Charge:
Weight 0-20 lb: $50 (YT & NT), $75 (NU)
Weight 20-40 lb: $100 (YT & NT), $150 (NU)
Weight 40-60 lb: $150 (YT & NT), $225 (NU)
Order Maximum Weight: 60 lb (NT, NU and YT)
Customer Assistance Center Contact & Hours:
|
Provinces / Territories |
Contact Number |
Hours |
|
AB, BC, MB, NT, NU, SK, YT |
1-855-292-7278 (English) |
07:00 am – 05:00 pm Pacific Standard Time |
|
NB, NS, NL, ON, PE, QC |
1-866-220-2716 (English & French) |
07:00 am – 05:00 pm Eastern Standard Time |
Email: shopcummins@cummins.com
Shipping Address: The shipping address can be a residential or commercial address in Canada. We do not ship to any international addresses, including addresses in the United States.
Order Fulfillment: Orders placed Monday through Friday before 02:00 pm local time for the supporting PDC will be fulfilled the same day and shipped using Standard Shipping.
e.g. Cut-off time for an order shipping from Winnipeg PDC to a Regina address will be 02:00 pm Central Time, whereas cut-off time for an order to be shipped from Pointe-Claire PDC to Quebec City address will be 02:00 pm Eastern Time.
If the nearest PDC cannot fulfill your order in 2 business days, we will fulfill the order from any of our other PDCs. If an order is placed after 02:00 pm, the order will be fulfilled the next business day. No orders will be fulfilled on Saturday or Sunday and will be fulfilled the next business day
Eligible Products: All products are eligible for Standard Shipping, with the exception of the product categories listed below:
Products not eligible for Standard Shipping (Eligible for Store Pick-Up Only or Shipping with additional charges):
- Dangerous goods – e.g. Batteries
- Products that require Special Handling – e.g. Pail of Oil or Coolant
- Products exceeding weight limit specific to Provinces / Territories
If your order contains any of the items that are not eligible for Standard Shipping the entire order will be eligible for Store pick-up only. If shipping is required, please let us know and we can arrange for shipping with additional charges.
Store Pick-Up: Store Pick-Up is the default option on shopcummins.ca and you can choose to pick-up your order for free from any of our 27 locations in Canada. As soon as the order is ready for pick-up we will send you a notification email. Based on parts availability, we will aim to have your order ready for pickup within 3-5 business days.
Note: Orders will not be fulfilled on Saturdays, Sundays or Holidays.